Horizontal platform. Packaged around recognisable operational work.
A pack is configuration, not a separate product: AI employees, skills, automations, policies, evaluations and outcome templates sitting on the same Adanse core.
Finance Operations
Exception-heavy work between the ERP, the finance inbox, the bank and the supplier — investigated, evidenced and resolved under value limits.
Match invoice to PO, receipt and contract; explain the variance; propose a resolution.
Chase on terms, respect disputes, escalate on exposure thresholds.
Trace a payment across bank, ledger and remittance advice.
Reconcile statements against the ledger and raise only real differences.
Quantity, price and receipt mismatches with a recommended correction.
Answer internal finance questions with the source documents attached.
IT Operations
Service desk work that depends on knowing the person, the entitlement, the asset and the history — not just the ticket text.
Correlate the incident with recent changes, similar cases and known errors.
Check entitlement, role and policy before anything is provisioned.
Coordinate accounts, licences, groups and equipment across systems.
Route, fulfil or escalate against the service catalogue.
Create and de-provision with an approval trail for privileged access.
Resolve from documented procedure, citing the article used.
Customer Operations
The order, delivery and complaint questions that force a person to check four systems before they can answer honestly.
CRM, ERP, inventory and carrier checked before the customer is answered.
Assemble the history, apply the policy, propose the remedy.
Answer from the systems of record, with provenance.
Track, diagnose and coordinate the fix with the carrier and warehouse.
Evidence the entitlement and route for approval above threshold.
Close the loop and record the outcome against the account.
Discover, connect, shadow, measure, then automate.
Autonomy is widened on evidence. Nothing acts on day one.
Pick one cross-system process with measurable cost.
Bind only the capabilities the process needs.
Load the policy, procedure and history behind it.
Adanse handles cases without acting, and is scored.
Human-approved execution inside value limits.
Actual time, cost and revenue impact in Outcomes.