1. Introduction
Adanse ("Adanse", "we", "us" or "our") is an AI-powered business platform operated by Stnikens Ltd, a company registered in England and Wales under company number 12073283, with its registered office at Blackwood Grove, Halifax.
Adanse is designed to help organisations connect business systems, data, knowledge and processes, build organisational intelligence, deploy governed AI Employees and AI agents, automate and coordinate work, and monitor business outcomes.
This Privacy Policy explains how Stnikens Ltd collects, uses, stores, shares and otherwise processes personal data in connection with Adanse, including when you:
- visit an Adanse website;
- create or use an Adanse account;
- use the Adanse platform;
- use AI Employees, agents or other AI functionality;
- connect third-party applications, systems or data sources;
- submit information to Business Memory or other Adanse services;
- contact us for sales, support or other purposes;
- participate in trials, demonstrations or testing; or
- otherwise interact with Adanse.
This Privacy Policy should be read alongside our Terms of Service, Cookie Policy and, where applicable, a Data Processing Agreement ("DPA") or other agreement between Stnikens Ltd and your organisation.
2. Who We Are
Adanse is operated by:
- Stnikens LtdCompany number: 12073283Registered in England and WalesRegistered office: Blackwood Grove, Halifax
Trading/service name: Adanse
Website: adanse.ai
For personal data for which Stnikens Ltd determines the purposes and means of processing, Stnikens Ltd acts as the data controller.
Where a customer uses Adanse to process personal data on its behalf, including personal data contained within connected systems, documents, Business Memory, workflows, integrations or AI Employee activities, Stnikens Ltd will generally act as a data processor, with the customer acting as controller.
The precise roles of the parties may depend on the relevant processing activity and contractual arrangements.
3. What Adanse Does
Adanse provides an AI Business Operating Layer designed to connect an organisation's systems, data, knowledge, processes and people.
Depending on customer configuration, Adanse may interact with:
- ERP systems;
- CRM systems;
- finance and accounting systems;
- document repositories;
- productivity applications;
- communication platforms;
- ticketing and service-management systems;
- customer-service platforms;
- databases;
- cloud storage;
- APIs;
- MCP-compatible services;
- identity providers;
- workflow systems; and
- other third-party business applications.
Adanse may use information made available through these systems to provide capabilities including:
- AI Employees;
- AI agents;
- Business Memory;
- organisational knowledge retrieval;
- organisational intelligence;
- search and retrieval;
- analysis and summarisation;
- recommendations;
- workflow automation;
- task execution;
- event processing;
- approvals;
- human-in-the-loop processes;
- business intelligence;
- organisational context;
- audit trails;
- security and governance;
- monitoring; and
- outcome tracking.
The categories and volume of information processed by Adanse therefore depend significantly on how each customer configures and uses the service.
4. Personal Data We Collect
4.1 Account and Profile Information
When an account is created, we may process:
- name;
- business email address;
- organisation;
- job title;
- department;
- profile information;
- account identifiers;
- authentication information;
- organisation or workspace membership;
- roles;
- permissions;
- preferences; and
- account status.
Authentication credentials are protected using appropriate technical security mechanisms.
4.2 Organisation Information
Customers may provide information concerning their organisation, including:
- organisation name;
- departments;
- teams;
- roles;
- organisational structure;
- business processes;
- policies;
- goals;
- workflows;
- responsibilities;
- operating procedures; and
- other organisational context.
Some of this information may constitute personal data where it identifies or relates to individuals.
4.3 Customer Content
Customers and authorised users may provide, upload, connect, generate or otherwise make available information through Adanse ("Customer Content").
Customer Content may include:
- documents;
- messages;
- emails;
- database records;
- CRM information;
- ERP information;
- transaction records;
- support cases;
- business records;
- notes;
- knowledge-base material;
- meeting information;
- workflow information;
- files;
- prompts;
- instructions;
- AI conversations;
- task information;
- AI Employee outputs; and
- other business information.
Customer Content may contain personal data.
The customer is responsible for determining whether it is permitted to provide and process that information through Adanse.
4.4 Connected Services
Where you or your organisation connects Adanse to a third-party service, we may receive information made available through that connection.
The information received depends on:
- the connected service;
- permissions granted;
- customer configuration;
- applicable APIs;
- the user's role; and
- the functionality being used.
Adanse will seek to access connected information only to the extent required to provide configured functionality.
4.5 Business Memory
Adanse may provide persistent organisational memory capabilities.
Information stored in Business Memory may include:
- business facts;
- documents;
- decisions;
- policies;
- procedures;
- organisational knowledge;
- preferences;
- relationships;
- workflow context;
- historical information;
- AI-generated summaries; and
- other information selected or generated for organisational use.
Where such information relates to an identifiable person, it may constitute personal data.
4.6 AI Employee and Agent Data
When AI Employees or agents perform work, we may process:
- prompts;
- instructions;
- task descriptions;
- contextual information;
- tool inputs;
- tool outputs;
- retrieved knowledge;
- model responses;
- workflow state;
- approvals;
- execution records;
- actions taken;
- errors;
- audit information; and
- user feedback.
These records may be retained where necessary for service delivery, security, troubleshooting, auditability, governance or contractual requirements.
4.7 Technical and Usage Information
We may automatically collect information including:
- IP address;
- browser type;
- operating system;
- device information;
- session identifiers;
- login events;
- timestamps;
- application activity;
- feature usage;
- API requests;
- system events;
- error information;
- diagnostic information;
- performance information; and
- security events.
4.8 Communications
When you contact us, we may process:
- your name;
- email address;
- organisation;
- correspondence;
- support requests;
- feedback;
- demonstration requests;
- sales enquiries; and
- information you choose to provide.
4.9 Billing Information
Where Adanse offers paid services, we may process information relating to:
- subscription plans;
- billing status;
- invoices;
- transaction identifiers;
- payment status;
- billing contact information; and
- subscription history.
Payment-card information may be processed directly by our payment-service provider rather than stored by Adanse.
5. How We Use Personal Data
We may process personal data to:
- provide Adanse;
- create and administer accounts;
- authenticate users;
- maintain organisations and workspaces;
- provide AI functionality;
- execute authorised tasks and workflows;
- operate Business Memory;
- retrieve organisational knowledge;
- connect authorised third-party systems;
- generate analyses and recommendations;
- provide customer support;
- maintain security;
- prevent fraud and misuse;
- maintain audit records;
- troubleshoot technical problems;
- improve reliability and performance;
- administer subscriptions;
- communicate service information;
- meet contractual obligations;
- comply with legal requirements; and
- establish, exercise or defend legal rights.
Where required, processing will be limited to the purposes for which the information was collected or another compatible and lawful purpose.
6. Lawful Bases
Where UK GDPR applies and Stnikens Ltd acts as controller, we may rely on one or more lawful bases.
Contract
Processing may be necessary to enter into or perform a contract with you.
Legitimate Interests
We may process information where necessary for legitimate interests such as:
- operating Adanse;
- maintaining security;
- improving reliability;
- preventing abuse;
- supporting customers;
- developing our business; and
- protecting our legal interests,
provided those interests are not overridden by individuals' rights and freedoms.
Consent
We may rely on consent where appropriate, including for certain marketing activities or storage/access technologies.
Where consent is the basis, it may be withdrawn at any time.
Legal Obligation
We may process information where required to comply with applicable law.
7. AI Processing
Adanse uses artificial intelligence and related technologies to provide platform functionality.
Depending on configuration, AI may be used to:
- analyse information;
- retrieve relevant organisational knowledge;
- summarise information;
- classify information;
- generate content;
- recommend actions;
- identify patterns;
- assist decision-making;
- perform configured workflows; and
- execute authorised tasks through connected tools.
AI-generated information can be inaccurate, incomplete or inappropriate.
Customers and users are responsible for applying appropriate human judgement when using AI outputs, particularly for decisions with material legal, financial, employment, safety or other significant consequences.
Adanse is designed to support governance mechanisms such as permissions, approvals, audit records and human oversight, but customers remain responsible for configuring those controls appropriately for their use case.
8. Automated Decision-Making
Adanse may provide technology that customers can use within automated or AI-assisted workflows.
Stnikens Ltd does not, merely by providing the platform, determine the purposes for which a customer uses those workflows.
Where a customer configures Adanse to make or materially support decisions about individuals, that customer is responsible for assessing applicable legal requirements, including requirements concerning transparency, lawful processing, human oversight and automated decision-making.
Where Stnikens Ltd itself engages in solely automated decision-making that produces legal or similarly significant effects on an individual, we will provide the information and safeguards required by applicable law.
9. AI Model Providers
Adanse may use third-party AI infrastructure and model providers to provide AI functionality.
Depending on the service configuration, information necessary to process a request may be transmitted to such providers.
We seek to use contractual, technical and organisational controls appropriate to the processing involved.
The specific providers used may change as Adanse evolves.
Where appropriate, additional information concerning subprocessors may be provided through an Adanse subprocessor list or customer documentation.
10. Model Training and Service Improvement
Customer Content will not automatically be treated as publicly available information merely because it is processed through Adanse.
Where Adanse uses third-party AI providers, we seek to configure and contract for those services in a manner appropriate to business and enterprise data processing.
Any use of Customer Content for training or materially improving general-purpose models operated by Stnikens Ltd would be subject to applicable contractual commitments, privacy requirements and customer controls.
We will not represent confidential Customer Content as our own proprietary business information.
11. Sharing Personal Data
We may share information with organisations that help us operate Adanse, including providers of:
- cloud infrastructure;
- databases;
- authentication;
- cybersecurity;
- AI models and AI infrastructure;
- analytics;
- communications;
- customer support;
- payment processing;
- monitoring;
- software development infrastructure; and
- professional services.
Such providers may act as processors, subprocessors or independent controllers depending on the circumstances.
We may also disclose information:
- where legally required;
- to regulators or authorities;
- to protect users or our services;
- in connection with legal proceedings;
- in connection with a merger, financing, acquisition, restructuring or sale of assets; or
- with the relevant person's consent.
12. International Transfers
Adanse and its service providers may process information outside the United Kingdom.
Where personal data is transferred internationally, we will seek to use appropriate safeguards as required by applicable data-protection law, which may include:
- adequacy regulations;
- the UK International Data Transfer Agreement;
- the UK Addendum to EU Standard Contractual Clauses; or
- another lawful transfer mechanism.
13. Data Security
We implement technical and organisational measures designed to protect information against:
- unauthorised access;
- accidental loss;
- unlawful disclosure;
- alteration;
- destruction; and
- misuse.
Depending on the service and configuration, measures may include:
- access controls;
- authentication;
- encryption;
- tenant separation;
- least-privilege access;
- logging;
- monitoring;
- backups;
- secure development practices;
- vulnerability management;
- audit trails; and
- incident-response procedures.
No online service can guarantee absolute security.
14. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable contractual, legal, accounting, security and regulatory requirements.
Retention periods may depend on:
- the type of information;
- customer configuration;
- contractual commitments;
- subscription status;
- legal requirements;
- security requirements;
- backup cycles; and
- legitimate business needs.
Customer Content may be deleted following termination in accordance with the applicable agreement and documented retention processes, subject to backups, legal obligations and information that must reasonably be retained.
15. Your Data Protection Rights
Subject to applicable law, individuals may have rights including:
- access to personal data;
- correction of inaccurate information;
- erasure;
- restriction of processing;
- objection to processing;
- data portability;
- withdrawal of consent;
- rights relating to certain automated decisions; and
- the right to complain to a supervisory authority.
Some rights are subject to legal limitations and exemptions.
Where Stnikens Ltd processes information solely on behalf of a customer, requests may need to be directed to that customer as controller.
16. Children
Adanse is designed as a business service and is not intended for children.
We do not knowingly offer Adanse directly to children.
17. Marketing
We may send business users information about Adanse where permitted by applicable law.
Where required, marketing communications will include an appropriate method for opting out.
Service-related communications concerning security, accounts, billing or material platform changes may still be sent where necessary.
18. Cookies and Similar Technologies
We use cookies and similar storage/access technologies where necessary to operate Adanse and, subject to applicable requirements and user choices, for other purposes such as analytics and preferences.
Further information is provided in our Cookie Policy.
19. Third-Party Services
Adanse may integrate with third-party services.
Those services may process information under their own terms and privacy policies where they act independently from Stnikens Ltd.
Customers should review the privacy and security practices of services they choose to connect to Adanse.
20. Changes to This Privacy Policy
We may update this Privacy Policy as Adanse, applicable law and our processing activities evolve.
Material changes may be communicated through the service, website, email or another appropriate channel.
The date at the top of this policy identifies the latest revision.
21. Contact Us
Questions about this Privacy Policy or our processing of personal data may be directed to:
- Stnikens LtdAdanse Privacy TeamBlackwood GroveHalifaxUnited Kingdom
Website: adanse.ai
A dedicated privacy email address should be inserted here before publication.
22. Complaints
If you have concerns about our handling of personal data, please contact us first so that we can investigate.
Where applicable, you may also have the right to complain to the Information Commissioner's Office (ICO) or another competent supervisory authority.